In the Words of Tech Support

I’ve never enjoyed calling tech support—especially when it is outsourced to non-English speakers.  It seems to me that the problem is often as simple as replacing a part, yet they insist on walking me through the regulation diagnostic steps before confirming what I already knew and agreeing to send the part.

Yet, I’ll never forget the phrase one technician repeated during such a call. As soon as I realized that my call was being transferred across the ocean, I pulled some reading material nearby and and settled in for a long conversation with frequent holds.

The pleasant technician on the other end of the line began the session by asking me to describe my problem. I explained that my CD drive wasn’t working properly. Immediately, he responded, “Not to worry; I will surely help you.” I smiled at his arrangement of words, but I was thankful for his confidence.

Thirty minutes, several holds, and a myriad of steps later, I must have heard this phrase of assurance a dozen times: “Not to worry; I will surely help you.”

In the end, he actually did help me—by sending a part to replace the broken drive. But even after I hung up the phone, I remembered his line: “Not to worry; I will surely help you.”

It reminded me of Isaiah 41:10, “Fear thou not; for I am with thee: be not dismayed; for I am thy God: I will strengthen thee; yea, I will help thee; yea, I will uphold thee with the right hand of my righteousness.”

 These words are given to us with assurance, and we can claim them with confidence.

Tech support may not always be able to solve a problem. Sometimes I think the language barrier prevents them from even understanding the problem.

But not so with my God. When we don’t know what to do, when we don’t understand what is going on, when we have a problem with no solutions, He whispers, “Not to worry, I will surely help you!

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